Helpdesk Support Engineer

Job Description

Helpdesk Support Engineer (L2) provides advanced technical troubleshooting, incident resolution, system support, and escalation handling to ensure seamless IT operations, minimal downtime, and enhanced end-user productivity across enterprise environments.

Key Responsibilities

• Resolve complex technical incidents and service requests.
• Escalate critical issues to specialized technical teams.
• Monitor system performance and ensure operational stability.
• Install, configure, and maintain enterprise software.
• Document troubleshooting steps and technical resolutions.
• Support network, hardware, and server infrastructure.
• Provide remote and onsite user assistance.
• Ensure compliance with IT security policies.

Skill & Experience

• Strong troubleshooting and analytical problem-solving skills.
• Knowledge of Windows, Linux, networking fundamentals.
...