Helpdesk Support

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.

Responsibilities:

• Identify and diagnose issues and problems
• Support problem identification
• Advise users on appropriate course of action
• Monitor Issues from start to resolution

Requirements:

• Degree holder in IT or related fields
• Fresh graduates - 1 year of experience of diploma holders in IT Support, Helpdesk, or Desktop Support Functions
• Willing to start with a fixed term of 12 months under Lenovo, renewable or convertable based on performance
• Working experience in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous
• Working experience in PC hardware and software setup
• Basic technical analytical an...