Helpdesk Support Agent

Company Overview
LevelUp
is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we've built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.

Position Overview
We are seeking a detail-oriented and customer-focused
Helpdesk Support Agent
to serve as the first line of support for internal teams, ensuring smooth operations related to sales processes and business applications. This role involves troubleshooting, managing system access, and escalating complex issues while maintaining thorough documentation for process improvements. The ideal candidate will have strong problem-solving skills, excellent communicatio...