Job Description

, Türkiye


Job Family Group:

Information Technology (IT)


Worker Type:

Regular


Posting Start Date:

June 2, 2026


Business Unit:

Projects and Technology


Experience Level:

Experienced Professionals


Job Description:

Job Purpose

Ensuring the provision of end‑user support to the employees of all Shell companies in Turkey through a contractor team, and managing the end‑user inventory across Shell Turkey.

Accountabilities:

  • Responsibility for the IT Infrastructure(configuration procedures in terms of network, desktop, notebook)  of all locations supported

  • Manage Local Helpdesk Support contract and resource in line with SLAs/Agreements.

  • Responsibility for the installation (re-image) and second line support of PC’s in accordance with Shell global standards.

  • Ensure SLAs and targets/KPIs are ...

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