Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate - Spanish Language to join our team in Bangalore, Karntaka (IN-KA), India (IN).
Roles and Responsibilities: - Provide leadership to the team who supports for L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Web. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the lead level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL b...
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