Job Description
JOB DESCRIPTION
• Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
• Working Knowledge of Operating Systems such as Windows 7 & 10
• Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
• Working knowledge of MS Office suite & Skype for business
• Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
• RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside s...
Req ID: 346281
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Requirements –• Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
• Working Knowledge of Operating Systems such as Windows 7 & 10
• Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
• Working knowledge of MS Office suite & Skype for business
• Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
• RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside s...
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