Job Description
Job ID
Posted
23-Feb-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Pasay - National Capital Region - Philippines
Job Summary
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
Essential Duties And Responsibilities
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets...
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