Helpdesk Operator

Helpdesk Operator

Location: 310 Broadway, Salford, M50 2UE

Working hours: 40 hours per week, Monday to Sunday

Salary: £12.71 per hour

We are looking for a proactive and customer- focused Helpdesk Operator to join our team. This role is ideal for someone who thrives in a fast- paced environment, communicates clearly, and is committed to delivering excellent service.

Key Responsibilities

• Accurately record caller details, issues, and severity levels, ensuring Team Leaders are informed of any situations that may escape.
• Work in line with established processes and procedures.
• Respond promptly and efficiently to incoming calls, emails, and messages in accordance with client service levels.
• Demonstrate strong attention to detail when gathering and inputting information.
• Maintain a clear, professional, and confident telephone manner.
• Deliver a ...