Job Description
Position Description
Lead and oversee daily helpdesk operations to ensure timely issue resolution
Supervise, coach, and support helpdesk staff to maintain service quality
Monitor ticket queues, SLAs, and performance metrics
Act as escalation point for complex technical issues
Identify and implement process improvements for efficient support delivery
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships wit...
Lead and oversee daily helpdesk operations to ensure timely issue resolution
Supervise, coach, and support helpdesk staff to maintain service quality
Monitor ticket queues, SLAs, and performance metrics
Act as escalation point for complex technical issues
Identify and implement process improvements for efficient support delivery
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships wit...
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