Job Description

Position Description:

Lead and oversee daily helpdesk operations to ensure timely issue resolution

Supervise, coach, and support helpdesk staff to maintain service quality

Monitor ticket queues, SLAs, and performance metrics

Act as escalation point for complex technical issues

Identify and implement process improvements for efficient support delivery

Skills:

  • Amazon Simple Email Service
  • Customer Service & Support
  • Leadership
  • ServiceNow

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to CGI today.

    Submit Application