Job Description
Role Overview: Helpdesk Manager
Are you ready to work with a team that values your growth, supports your learning, and trusts you to make a real impact? We are a Private Equity-backed Managed Services Provider (MSP) looking for a Helpdesk Manager to join our in-office team and deliver high-quality technical solutions for our clients.
This is a hands-on role where your knowledge, communication skills, and ability to problem-solve will make you a key player in securing and optimizing our clients' networks.
What You’ll Do
Team Leadership: Manage the Tier 1 service desk team and mentor new staff.
Operations Management: Oversee the ticketing process, queues, and escalations.
Reporting: Responsible for KPI reporting, monthly checklists, and audit processes.
Client Onboarding: Manage contract onboarding/offboarding che...
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