Job Description
Job Description
Job Description:
Key Responsibilities
1.Technical Support:
Provide first-line technical support to customers, addressing and resolving technical issues efficiently and effectively.
2.Engineer’s Management Support:
Assist in tracking and monitoring both in-house and on-site FMS engineers to ensure smooth operations and timely issue resolution.
3.Ticket Assignment:
Help manage the assignment of support requests to the appropriate technical staff or engineers based on the issue’s nature and urgency.
4.Support Ticket Updates:
...
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