Helpdesk Executive

Job Description: Key Responsibilities 1.Technical Support: Provide first-line technical support to customers, addressing and resolving technical issues efficiently and effectively. 2.Engineers Management Support: Assist in tracking and monitoring both in-house and on-site FMS engineers to ensure smooth operations and timely issue resolution. 3.Ticket Assignment: Help manage the assignment of support requests to the appropriate technical staff or engineers based on the issues nature and urgency. 4.Support Ticket Updates: Update support tickets in real-time to reflect status, actions taken, and resolution details. 5.Coordination of Travel Expenses: Assist in managing and processing travel expenses for engineers on-site, both within the city and outside, ensuring accuracy and timely reimbursement. 6.Work Order Management: Create and manage work orders related to updating purchase orders and relevant details in the companys CRM portal, ensuring accurate record-keeping. Requirements Require...