Job Description

  • Provide technical support via phone, email, chat, or in person.
  • Troubleshoot hardware, software, and network issues
  • Install, configure, and update operating systems & applications
  • Maintain user accounts and permissions in Active Directory
  • Assist with password resets, email issues, and printer troubleshooting
  • Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.)
  • Guide users on best IT practices and security policies
  • Escalate complex issues to higher-level support teams
  • Assist with hardware setup, device imaging, and asset management
  • Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations)
  • Knowledge of security best practices
  • Strong ITSM knowledge, project management skills

Requirements:

  • Education: Associate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)<...

Ready to Apply?

Take the next step in your AI career. Submit your application to Virtusa today.

Submit Application