Helpdesk Engineer

Position: Helpdesk Engineer (L2 / L3)

We are an established IT Managed Services Provider (MSP)
seeking a skilled
Helpdesk Engineer (Level 2 / Level 3)
to join our growing technical team.

Key Responsibilities

• Provide advanced technical support (L2/L3) to end users and client environments
• Troubleshoot and resolve complex issues related to
  Windows, Microsoft 365, networking, and endpoint management
• Escalate, document, and collaborate with internal teams to ensure timely resolution
• Proactively identify recurring issues and recommend improvements
• Deliver professional, client-facing support with clear and effective communication

Required Skills & Experience

• Proven experience in an
  IT MSP or similar support environment
• Strong technical knowledge of:
• Windows OS & Windows Server
• Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
• Networking fundamenta...