Job Description
We are looking for an organised Helpdesk Co-ordinator to act as the central engine for our Facilities Management operations. You will manage the end-to-end workflow for all building and maintenance issues reported by our clients.
In this role, you will schedule engineers to ensure all reactive and planned maintenance tasks are completed on time. You will also serve as the main super-user for our Computer-Aided Facilities Management (CAFM) software—handling system updates, data tracking, and performance reporting.
Key Responsibilities
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Scheduling & Dispatch: Log, prioritize, and assign reactive repair jobs to internal engineers or external contractors, matching the right skills to the task.
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SLA Monitoring: Track ongoing jobs against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), chasing outstanding tasks daily.
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Planned Maintenance (PPM): Schedule and input all routine, planned m...
In this role, you will schedule engineers to ensure all reactive and planned maintenance tasks are completed on time. You will also serve as the main super-user for our Computer-Aided Facilities Management (CAFM) software—handling system updates, data tracking, and performance reporting.
Key Responsibilities
*
Scheduling & Dispatch: Log, prioritize, and assign reactive repair jobs to internal engineers or external contractors, matching the right skills to the task.
*
SLA Monitoring: Track ongoing jobs against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), chasing outstanding tasks daily.
*
Planned Maintenance (PPM): Schedule and input all routine, planned m...
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