Helpdesk Coordinator

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary banding of £14,664 - £15,392, dependant upon skills and experience as well as benefits package.

Please note before applying – the hours of work are 17:00-22:00 (Thu to Sun).

What will you deliver?

• Answer calls for a growing multi contract fast paced Helpdesk.
• Live Call logging on Internal CAFM systems.
• Assigning and Dispatching to various resources via multiple channels.
• Work to Service Level Agreements preventing financial penalties to the business.
• Issue reports to Internal and external clients/Customers using in-house system.
• Pro‑actively Monitor and Chase work Orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customers.
• Action requests via va...