Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Bengaluru, Karntaka (IN-KA), India (IN).
. Answers the customers' contacts via agreed channels and record reported issues.
. Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
. Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
. Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
. Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
. Acts as coach & an escalation point for less experienced colleagues
. Acts as coach & an escalation point for less experienced colleagues
. Ideally University education, preferably technical degree or Microsoft...
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