Job Description
JOB DESCRIPTION
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications
• Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus.
• Experience of providing Hybrid (Office and Remote) IT support
• Excellent commun...
Req ID: 357664
We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
• Answers the customers' contacts via agreed channels and record reported issues.• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications
• Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus.
• Experience of providing Hybrid (Office and Remote) IT support
• Excellent commun...
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