Helpdesk Associate - Technical Troubleshooting

Job DescriptionLive dashboard monitoring, reporting & workflow allocationQuality analysis on agreed aspectsTrending and in-depth anlysis on service delivery componentsManagement Information PresentationsActs as coach & an escalation point for less experienced colleaguesProvides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructionsParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely mannerKey SkillsIdeally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applicationsExperience of providing Hybrid (Office and Remote) IT support is an advantageGood reporting abilitiesAbility to analyze and solve problems by investigating pot...