Helpdesk Associate

Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account.

What You Will Do:

• Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective solutions.
• Utilize your excellent communication skills to convey solutions clearly and concisely to customers, ensuring they fully understand and are satisfied with the resolution.
• Recognize when issues require additional expertise and escalate them to the appropriate level of support while maintaining ownership of the problem.
• Efficiently track, route, and redirect issues to the correct resources, ensuring a streamlined resolution process.
• Keep customer records up-to-date and generate activity reports, contributing to the overall improvement of our support services.
• Guide customers through step-by-step troubleshooting processes, demonstrating patience and...