Helpdesk Associate - ITIL

Req ID: 354331 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

• Answers the customers' contacts via agreed channels and record reported issues.
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail   • Screens, refers, a...