Job Description

JOB DESCRIPTION

Req ID: 353482 

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Ability to work independently
  • Adhere to organizational policies and procedures
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift.
  • Excellent Verbal Communication skills.
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

    • Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportiv...

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