Job Description

JOB DESCRIPTION

Req ID: 357468 

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Helpdesk Associate - Part Time

  • Requirements:Availability to work 22.5 hours per weekInterest in working morning shiftAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer Service

  • We Offer:Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus10 days of vacations50% Vacation bonusSavings Funds5 personal days per yearMedical insurance Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the company

  • ActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting step...
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