Helpdesk and Desktop Support Analyst

Job Description

Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

-Work within the Service Desk team in supporting and delivering all aspect of services

-1st/2nd line support (capable of root cause analysis)

-Remote branch support using Remote Assistance

-Active Directory user starter/leaver process

-Customer facing, support of internal banking staff, VIPs

-Maintenance and support of desktops, laptops, Blackberry’s

-SLA targets

-Ad-hoc project involvement

-Ideally with experience o...