Job Description

JOB DESCRIPTION

Req ID: 376480 

We are currently seeking a Helpdesk Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Helpdesk Analyst – Work Force Management

The DWS/TSD Workforce Management – Helpdesk Analyst works to improve workforce management

effectiveness by working alongside NTTD Technical Service Desk scheduling and forecasting WFM team globally to meet the fast growing business needs. Successful candidates will also implement and optimize the usage of Workforce Management tools within a multi-channel contact center environment to ensure business and client requirements are met.

This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling and planning.

Major duties and responsibilities:

  • Accurately predicts headcount or production heads required, handle time and staff shrinkage by work type
  • Identify gaps in coverage and p...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to NTT today.

    Submit Application