Job Description

JOB DESCRIPTION

Req ID:    

We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements:

  • Helpdesk Analyst at Grade-6 position in Service Desk
  • Must be a Graduate. B. Tech/B. E or any other technical degree preferred
  • Good communication skills with a minimum of 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • It should be comfortable to work in rotational shift with 24x7 support window
  • Familiarity with latest macOS
  • Experience in handling Apple workstations (MacBook, iMac etc.)
  • Experience in supporting Apple device (MacBook, iMac).

    • Job description:

  • Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activitie...

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