Job Description

Helpdesk Administrator – Leading Facilities Management Company
Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert

Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.

Key Responsibilities
  • Act as the first point of contact for incoming queries via phone and email

  • Log and manage maintenance requests, ensuring timely allocation to engineers

  • Monitor job progress and update clients and internal teams accordingly

  • Coordinate planned and reactive works, ensuring all documentation is accurate

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