Helpdesk Administrator

Job Description

We are seeking a Helpdesk Administrator to join our team. This role is critical to ensuring the effective allocation of resources to meet contractual workloads while maintaining full compliance with client requirements.

Job Responsibilities

• Allocate resources effectively to meet contractual obligations.
• Handle helpdesk calls and assign work to relevant team members.
• Manage facility requests via email (sending and receiving).
• Run weekly helpdesk reports (calls, callouts from the command centre).
• Verify job reports and timesheets for accurac...