Helpdesk Administrator

Your New Company
An exciting opportunity has arisen for an experienced and organised Helpdesk Administrator to join a busy and fast-paced team based in Alconbury. This is a full-time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently.
Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative support to customers and engineers, ensuring all service requests are managed effectively.
Key responsibilities will include:

Logging, updating and managing service requests through the helpdesk system
Acting as the first point of contact for customer enquiries via telephone and email
Allocating jobs and coordinating engineer attendance to meet service level agreements
Monitoring open tickets and ensuring timely resolution of issu...