Job Description

Description:

Top Skills
Recent and Relevant Help Desk Experience
Great Customer Service Skills, Strong analytical, troubleshooting and typing skills
At least 1 yr of IT Phone Support experience This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Working knowledge, or experience in the following areas is required: Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools, and Experience working with ticketing systems. ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required. Additional experience and qualities desired include: Personable and approachable, Excellent communication ...

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