Help Desk/Systems Administrator

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)

Company: Oneida Network Infrastructure (ONI)
Location: Wright-Patterson Air Force Base, OH (On-site)
Position Type: Long-term Contract

Position Overview

Oneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.

Key Responsibilities

• Efficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).

• Respond to user inquiries, trouble...