Job Description
Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure.
Responsibilities:
• Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations.
• Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications.
• Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up.
• Support poi...
Responsibilities:
• Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations.
• Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications.
• Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up.
• Support poi...
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