Job Description
Description Technical Support Team Lead
Location: Auburn, NH
Level: Experienced / Non‑Manager
Overview
The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.
The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.
Key Responsibilities
Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.
Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.
Serve as a primary escalation point for high‑priority or high‑impact customer issues.
Monitor SLA c...
Location: Auburn, NH
Level: Experienced / Non‑Manager
Overview
The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.
The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.
Key Responsibilities
Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.
Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.
Serve as a primary escalation point for high‑priority or high‑impact customer issues.
Monitor SLA c...
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