Job Description

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatarand will be an onsite position.

Responsibilities

Provide client-level help desk support. The contractor shall:

  • Administer, maintain and load basic computer platform, software, firmware and hardware;
  • Serve as the focal point for user issues and tracking;
  • Be the first-level support for desktop and network issues;
  • Escalate incidents that cannot be resolved to the NCC and then the NOSC;
  • Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;

    • Administer job control and ticket flow.

    Qualifications

    High School with 3 - 6 years (or commensurate experience)
    Clearance Required: Secret


    Required Skills and Experience:

  • IAT-II Certification

    • One or more of the following:

  • - MCSA-Windows Serve...

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