Help Desk Technician

About Our Client

Our Toronto based client is looking for a Help Desk Technician to support their office staff, and infrastructure for a 10 month contract opportunity.

Responsibilities

• Answer Help Desk calls/e-mails providing first level technical support to staff
• Use Ivanti Help Desk system to track and monitor support calls
• Provide support to end users using remote tools
• Provide support for Windows Operating systems (Windows 10/11)
• Provide end user support related to network connectivity, wireless access, printing, basic user account administration, user profile configuration, group folder access etc.
• Provide support for Microsoft 365
• Install approved software on computer systems
• Provide end-user support for Cisco VOIP
• Create and maintain technical documentation as needed
• Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and...