Job Description

Three Saints Bay, LLC. a government contracting industry leader, is seeking an experienced Help Desk Technician I.  This position will report into our our Manassas, VA Headquarters office. 

The Help Desk Technician I is the first point of contact between our customers and the IT department — and first impressions matter. This role is equal parts people skills and technical aptitude: you'll be the calm, knowledgeable voice that guides users through technical challenges, from a forgotten password to a device enrollment issue. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to grow your IT career in a modern, cloud-first organization, this is your starting point.

Position Requirements:

  • Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
  • Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, an...

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