Help Desk Technician

This is a fully remote position and monthly salary range is M CLP (gross). The shift is 3pm-12am CST (UTC -6).

Required Skills & Experience

• 3+ years of experience in a technical support role
• Proficient with Active Directory, (group policies, rights, etc.)
• Experience ServiceNow ticketing system (receiving tickets both through ticketing system and email)
• Experience troubleshooting Level 1 issues and assigning tickets to appropriate team if escalated

Job Description

Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person. Resolve IT related issues in a timely manner and ensuring they are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data. Manage issues to resolution within the IT support management systems. Enhance support doc...