Job Description

Job Description – Helpdesk Technician (DCMOC)

The Helpdesk Technician will be responsible for providing first-level IT support within the Data Centre Management Operations Centre (DCMOC). This role includes monitoring, troubleshooting, and coordinating incident resolutions to ensure optimal performance of data centre operations.

Key Responsibilities:

1. Helpdesk Support & Incident Management

  • Act as the first point of contact for IT support requests related to data centre operations.
  • Monitor alerts, tickets, and system notifications to detect and escalate issues promptly.
  • Log, track, and resolve hardware, software, and network issues in the ticketing system.
  • Troubleshoot connectivity, server, storage, and application-related issues.
  • Escalate critical incidents to Level 2/3 support teams as needed.

2. Data Centre Operations Support

  • Assist in monitoring data centre infrastructure, includin...

Ready to Apply?

Take the next step in your AI career. Submit your application to SISL Global today.

Submit Application