Job Description

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.

*** 100% on-site work ***

You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.

Responsibilities

  • Serve as primary point of contact for users regarding overall support, policies and procedures
  • Assign/escalate issues to appropriate IT Systems Support technician
  • Keep users always informed on status of their tickets
  • Follow up with assigned personnel to ensure timely resolution of problems
  • Document and maintain solutions in appropriate support systems
  • Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
  • Proactively identify improvement opportunities and work with the Manager, IT Support to implement...

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