Help Desk Support

Responsibilities

• Work within a managed HelpDesk ticket system
• Maintain accurately detailed worklogs and documentation
• Install, configure, and troubleshoot hardware, software & peripherals
• Provide verbal and written technical support to end-users
• Desk and Mobile phone setup and support
• Maintain inventory of all IT equipment and supplies
• Collaborate with other IT team members to improve and implement IT policies and procedures
• Perform regular maintenance tasks, both manually or by using automation for software installs, updates and scans
• Some Project work such as large software roll-outs or evaluating new technology

Qualifications

• 5 years of Proven work experience as an IT Technician or similar role, with references
• Excellent problem‑solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability t...