Help Desk Support Specialist

Responsibilities:
Responsible for executing all assigned service tickets and tasks according to the service procedures outlined in the Service Delivery Playbook.
Support the end-to-end service delivery process, including task execution, validating documentation, and quality checks.
Ensure all deliverables are aligned with client's brand and style guidelines
Build and execute campaigns using marketing automation software to promote products and services.
Create tasks based on provided instructions and materials us
Jing multiple tools (e.g., HTML, file handling, automation, email/video creation, and page setup). Task duration varies depending on complexity.
Manage and prioritize tasks within your personal queue based on urgency (e.g., Delayed, Critical, At Risk) to meet Service Level Agreements.
Maintain high-quality standards in task execution, ensuring error-free delivery to avoid deployment issues.
Perform specialized reviews for content to ensure proper for...