Job Description
Take on the role of Help Desk Support Specialist at Agnico Eagle, focusing on Level 1 and 2 support for IT systems in Timmins. Enjoy a dynamic and fulfilling work environment.
You will be responsible for addressing Help Desk requests, collaborating with the IT Supervisor and teams on various technical challenges. This role entails managing end-user support efficiently, identifying improvement opportunities, and ensuring compliance with Agnico Eagle’s core values. Your contributions will have a direct impact on the operation’s success and user satisfaction.
Key Responsibilities:
• Handle AEM Help Desk requests via calls and emails
• Deliver Level 1 & 2 technical assistance to users
• Coordinate Tier 2 issues with operational support teams
• Recommend service improvements based on user feedback
• Produce and maintain technical documentation
Requirements:
• Degree or Diploma in Computer Science or related field
• Familiarity with ServiceNow or ITSM tools
•...
You will be responsible for addressing Help Desk requests, collaborating with the IT Supervisor and teams on various technical challenges. This role entails managing end-user support efficiently, identifying improvement opportunities, and ensuring compliance with Agnico Eagle’s core values. Your contributions will have a direct impact on the operation’s success and user satisfaction.
Key Responsibilities:
• Handle AEM Help Desk requests via calls and emails
• Deliver Level 1 & 2 technical assistance to users
• Coordinate Tier 2 issues with operational support teams
• Recommend service improvements based on user feedback
• Produce and maintain technical documentation
Requirements:
• Degree or Diploma in Computer Science or related field
• Familiarity with ServiceNow or ITSM tools
•...
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