Job Description

POSITION TITLE: Help Desk Technician II

LOCATION: North Bay, ON


Salary: $68,490 – $75,204 CAD Annually 

About the Position: The Help Desk Technician II is responsible in assisting MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.


Duties and Responsibilities:

  • Provide second level support for all hardware and software issues.

  • Prioritize, respond to, and resolve escalated technical support requests in a timely manner.

  • Setup and configure desktop computers, laptops, mobile devices, tablets, monitors, printers, and peripheral devices as required.

  • Install and support standard software installations.

  • Maintain and update IT related assets and perform periodic hardware audits.

  • Travel to other MacLean branches as required.

  • Effectively prioritize tasks and manage multiple s...

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