Job Description
Job Description
Title: Help Desk Supervisor
Location: Cebu, Philippines
Position Summary & Key Areas of Responsibility:
Leads support team leaders and ensures teams meets SLA standards.
Coaches team to meet service level agreement objectives.
Supports Manager providing key metrics, inputs, SLA results and action plans.
Position is to guarantee the Call/Incident Management operations and/or request for escalation.
Research and analyze operational effectiveness of assigned team(s) through interviews and metrics and provide input to management team.
Maintains relationships with key customers.
Adapts global processes to meet local requirements.
Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
Responsible to guarantee the Knowledge base process (documentation, update and relevant articles).
Receive suggestions and work to provide ways and means ...
Title: Help Desk Supervisor
Location: Cebu, Philippines
Position Summary & Key Areas of Responsibility:
Leads support team leaders and ensures teams meets SLA standards.
Coaches team to meet service level agreement objectives.
Supports Manager providing key metrics, inputs, SLA results and action plans.
Position is to guarantee the Call/Incident Management operations and/or request for escalation.
Research and analyze operational effectiveness of assigned team(s) through interviews and metrics and provide input to management team.
Maintains relationships with key customers.
Adapts global processes to meet local requirements.
Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
Responsible to guarantee the Knowledge base process (documentation, update and relevant articles).
Receive suggestions and work to provide ways and means ...
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