Job Description

Job Description

We are working with a Federal Government client seeking a Level 2, Help Desk Specialist to join their team onsite in Vancouver, BC for a 1-year contract!

Roles and Responsibilities

The Help Desk Specialist Level 2 will perform, but not be limited to the following tasks:

  • Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
  • Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;
  • Prepare and install user desktop computer for office use in accordance with departmental standards;
  • Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
  • Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;
  • Roll out of new/updated software on ...

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