Job Description
**Job Title**:Help Desk Specialist
**Location**:Mérida, Yucatán, México
**Work Arrangement**:On-site
We are seeking a reliable **Help Desk Specialist** to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to join our fast-paced and growing team at **GuideOn Group of Mérida.**
**Responsibilities**:
- **Provide Levels I & II support and troubleshoot** hardware, software, and connectivity issues
- **Configure and maintain** Windows, macOS, ChromeOS, Google Workspace, and Microsoft Azure/Entra AD
- **Manage** user access, onboard/offboard employees, and resolve technical issues in Azure Entra
- **Maintain**clear support documentation and resolve or escalate help desk tickets promptly
- **Provide training** to staff and demonstrate strong communication skills in both English and Spanish
- **Work closely**with IT and admin team, maintain asset registry, and coordinate hardware and softwar...
**Location**:Mérida, Yucatán, México
**Work Arrangement**:On-site
We are seeking a reliable **Help Desk Specialist** to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to join our fast-paced and growing team at **GuideOn Group of Mérida.**
**Responsibilities**:
- **Provide Levels I & II support and troubleshoot** hardware, software, and connectivity issues
- **Configure and maintain** Windows, macOS, ChromeOS, Google Workspace, and Microsoft Azure/Entra AD
- **Manage** user access, onboard/offboard employees, and resolve technical issues in Azure Entra
- **Maintain**clear support documentation and resolve or escalate help desk tickets promptly
- **Provide training** to staff and demonstrate strong communication skills in both English and Spanish
- **Work closely**with IT and admin team, maintain asset registry, and coordinate hardware and softwar...
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