Job Description

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District )

Working time: Monday – Friday. AM - PM


As a Help Desk Specialist, you will:

  • Technical Support & Problem Solving End-User Support: Provide tier- and tier- technical support to APAC employees (both local and remote) via ticketing systems, email, chat, and in-person.
    Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for Windows environments.
    Onboarding & Provisioning: Manage employee lifecycle IT operations, including configuring, imaging, and shipping laptops, as well as setting up user accounts and access permissions.

  • System Administration & Infrastructure Internal Systems: Administer local and cloud-based internal systems (, CCTV, Door Access Control, etc.).
    IT Equipment: Maintain and troubleshoot regional office IT equipment, including printe...

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