Help Desk Specialist

I’m partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.

This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.

What You’ll Be Doing:

• Troubleshooting hardware, software, and application issues through resolution
• Supporting Microsoft Office (2013/2016) environments
• Managing user accounts and IT assets
• Documenting tickets in a service management system
• Contributing to knowledgebase articles and user training
• Participating in a 24/7 on-call rotation

What They’re Looking For:

• 3+ years of Help Desk / Desktop Support experience
• Strong troubleshooting and customer service skills
• Experience in a law firm o...