Job Description
Job Description
• Provide front-line Help Desk support during a high-impact Epic software go-live, assisting with a wide range of technical issues across the organization
• Interact with a diverse user base, including physicians, executives, nurses, and various on-site staff (e.g., food services, facilities), requiring strong communication and adaptability
• Troubleshoot, document, and resolve incoming tickets while capturing detailed, accurate information for each case
• Operate in a fast-paced, high-volume environment with expectations of increased call activity due to upcoming system initiatives
• Leverage internal tools (and emerging AI support) to streamline ticket documentation and improve efficiency
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will r...
• Provide front-line Help Desk support during a high-impact Epic software go-live, assisting with a wide range of technical issues across the organization
• Interact with a diverse user base, including physicians, executives, nurses, and various on-site staff (e.g., food services, facilities), requiring strong communication and adaptability
• Troubleshoot, document, and resolve incoming tickets while capturing detailed, accurate information for each case
• Operate in a fast-paced, high-volume environment with expectations of increased call activity due to upcoming system initiatives
• Leverage internal tools (and emerging AI support) to streamline ticket documentation and improve efficiency
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will r...
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